PRING HelpTaking your data, and your data after a contract ends
With Take your data on the settings screen, you can get the settings, template originals, mappings and seals PRING holds as a ZIP in open formats such as Excel and JSON. It is open during a contract, and after it ends for 30 days from cancellation or 15 days from a stop for non-payment. Resume or pay in that period and nothing is removed. What is inside your kintone stays as it is.
Steps
After a contract ends, the settings and templates are kept for 30 days from cancellation, or 15 days from a stop for non-payment. Resume or pay in that period and you can keep using them as they are.
1. Open Take your data on the settings screen
Open the PRING settings screen from the kintone app settings and choose Take your data (データの持ち出し). It opens during the keeping period after a contract ends too, even without a plan.
2. Make the ZIP
Start creating it and the ZIP is made. When it is ready, a download link appears; press it and save the file.
3. Check README and manifest.json
README.md inside the ZIP explains each file and how to import it. manifest.json holds the SHA-256 and size of each file, so you can confirm the files you took out have not changed.
4. Export what is in kintone with its standard functions
The document files and the records are in your own kintone to begin with. Keep the records with the CSV export of the list, and the attachments with kintone's export.
What you can take, and for how long
| Item | What it is |
|---|---|
| Where | Take your data on the settings screen |
| During a contract | Any time |
| After cancellation | 30 days from cancellation |
| After a stop for non-payment | 15 days from the stop |
| Resume or pay in that period | Nothing is removed |
| What is in your kintone | Stays as it is |
Related pages
- Plans and pricing: choosing a plan, and your data after a contract ends
- Audit log of output files: the copy of the history
- Contact support: questions
Frequently asked questions
What goes into the ZIP?
Template originals (xlsx, docx), cell mappings, output file name rules, seal images, fonts, the email, AI, schedule and QR settings, README.md and manifest.json. If you used the option that keeps a copy of the history on our side, that history (CSV and JSONL) is included too. The formats are Excel, Word, images, CSV and JSON.
Are passwords and API keys included?
Secrets such as the email password, the AI API key and kintone API tokens are managed outside the ZIP for safety. Register them again after you import into another environment.
What happens to my data when the contract ends?
For 30 days from cancellation, or 15 days from a stop for non-payment, the settings and templates PRING holds are kept and you can take them with Take your data. After that period, the settings, templates, seals and tokens PRING holds are deleted. The records, attachments and file log inside your kintone stay as they are.
What if I want to keep using it during that period?
Resume or pay and nothing is removed; you carry on as you are. See [Plans and pricing](/en/help/admin/plan-and-pricing) for choosing a plan.
Can another company's data get mixed in?
You can only take the data of your own tenant.