Frequently asked questions

PRING is a kintone plugin provided by TechJapan LLC. It merges kintone records into your own Excel (xlsx) or Word (docx) templates and exports documents as PDF, Excel or Word.

It suits staff in general affairs, sales and accounting at companies that use kintone and make invoices, quotes and reports in Excel. It is useful when you want to export from kintone without changing your current Excel layouts.

Yes. Upload the xlsx file and map its cells to kintone fields. VBA macros are not supported.

No. You register your own Excel (or Word) file as it is. Not having to rebuild your documents is what PRING is for.

Yes. You can try it for 7 days without a credit card, and nothing is charged automatically afterward (once per kintone domain).

Yes. Your Excel templates can be reused, so you can move over without rebuilding them. How to choose between doing it by hand, your own code and a report plugin is in the guide.

TechJapan LLC. The company has run kintone in-house since 2010, and PRING, counting v1, has been adopted by more than 500 companies in total, mainly in Japan and Thailand.

A kintone administrator imports the plugin ZIP into kintone, enables it on the app, and saves the PRING API token on the settings screen. After that, you register templates.

The "スタンダードコース" (Standard course) and the "ワイドコース" (Wide course). PRING is a kintone plugin, so it needs a course that allows plugins, and it does not work on the "ライトコース" (Light course).

Any desktop browser that kintone supports.

No. The export button appears only on the record screen on a computer. The mobile screens are not supported.

No, they are kept. In kintone's "システム管理" (System administration), choose PRING under "プラグイン" (Plugins) and specify the new ZIP with "更新" (Update).

Yes. The license is per kintone domain. You enable and configure the plugin in each app.

The URL expires 24 hours after sign-up. Send your kintone subdomain through the contact form and we will reissue it.

Yes. You can choose 日本語, English or ไทย with "表示言語" (Display language) at the top right of the settings screen. The export button on the record screen also appears in the same language in that browser. At first, it follows the kintone user's language.

Check three things: the plugin is enabled in the app and you pressed "アプリを更新" (Update app), the API token is saved in the connection settings, and you cleared the browser cache and reloaded.

The free trial has expired or the contract is not active. Sign up for a plan on the product site, or ask about your contract status through the contact form.

Yes. Functions such as =SUM and =VLOOKUP are recalculated after merging. Pivot tables, charts, merged cells and conditional formatting are kept in the output.

Excel's standard fonts, such as Yu Gothic, MS Mincho and Arial. Fonts that are not standard are replaced automatically with a similar typeface.

Yes. You can register fonts for which the rights holder permits server use and embedding in PDFs. The limits are 30 MB per file, 100 MB in total and 20 fonts. Registered fonts are not visible to other companies.

Yes. The print area, margins, paper size, orientation and "1 ページに収める" (Fit to one page) carry over to the PDF as set in the template. The "Fit to one page" scale is set in whole percent, so up to 1% of space can be left at the edge.

AI can suggest mappings. It uses your own Gemini API key, and each suggestion comes with a confidence level that you check before accepting. You can also map by hand without AI.

No. For long line items you can choose "ページ複製" (page copy), "固定" (fixed) or "行を増やす" (growing rows). You can also set sorting and subtotals per group (grouping).

As in Excel, inserted rows only affect the inside of a range. Write the total formula so that it includes the blank row after the last line-item row.

Yes. Just write {{フィールドコード}} (the field code) inside the Word file and register it. .docx and .dotx are supported; macro-enabled .docm files cannot be registered.

For Excel, you map cells to fields on the settings screen. For Word, you write {{フィールドコード}} in the file, so no mapping setup is needed. Formula recalculation and aggregate export (a list in one document) are Excel only.

No. It is fixed after saving. The name users see is the button name ("ボタン名"), which you can change at any time.

Deletion cannot be undone. If you still have the Excel file, register it again with the same template ID and users' operation stays the same.

Yes. We provide Excel files for tax invoices, receipts, delivery notes and quotes, with Thai and English side by side. Dates appear in the Buddhist calendar, and the VAT rate and withholding tax rate can each be changed in a single cell. They are examples of layout; check tax requirements with your accountant or the Revenue Department.

Yes. If you register two templates in the same app, two export buttons appear on the record screen. Button names can be set in Japanese, English and Thai.

Yes. In Excel, map a text or number field to a cell and choose QR code, CODE128 or EAN-13 (JAN). Images in attachment fields can also be embedded as images. In Word, write {{#qr フィールドコード}} and similar. A value that cannot be made into a code (for example a wrong EAN-13 check digit) leaves that spot blank and the export continues.

PDF, Excel (xlsx) and Word (docx). You choose per template: PDF, Excel or both for an Excel template, and PDF or Word for a Word template.

On the record screen you export one record at a time. "一括出力" (Batch export) on the list screen creates one file per selected record and bundles them in a ZIP. There is also "集計出力" (aggregate export), which lays out a filtered list in one document (Excel templates only).

A single run can process up to 100 records on Lite, 500 on Standard and 2,000 on Pro, for batch export, aggregate export and scheduled output alike. In batch export, you can select only the records shown on the current page of the list; for more, go to the next page or split the filter.

Processing continues on the server, but the progress and the download link appear only on that screen. They cannot be shown after you close it, so run the batch export again.

Yes. The administrator sets a "ファイル名規則" (file-name rule) on the template, for example 請求書_{{Customer}}_{{CreateDate}}. If it is left blank, the name is the template ID plus the date and time.

Yes. Choose an attachment field under "添付保存先" (attachment destination) in the template. You can choose "追加" (add, keeps existing files) or "置き換え" (replace), and you can attach without downloading.

As a guide, 1 to 3 seconds for a single record, and 30 to 60 seconds for a batch export of 50 records. It varies with the number of records and the complexity of the template.

Yes. Scheduled output creates documents at the time of a cron expression (Japan time) and attaches them to records. Standard includes 5 schedules and Pro includes 10; on Lite you can add blocks of 5 for ¥1,000 per month (excl. tax).

Yes. On Standard and above, you can send a PDF attachment from your own mail server (SMTP, Gmail or Microsoft 365). A confirmation screen appears before sending.

PRING does not charge per message or set a limit. The limit is whatever your mail server (Gmail, Microsoft 365 and so on) applies.

It stays in the sent folder or send log of your own mail server. PRING's servers do not store the email body.

Yes. On the "メール設定" (Mail settings) tab of the settings screen, you can edit the subject and body (text or HTML) in a large editor. Merge items go in with a click, and HTML can be checked in a preview. What you can merge is the record's field codes ({{.コード}}).

This happens with environment-dependent fonts such as Hiragino Pro. Change to one of Excel's standard Japanese fonts. For Thai, use a common font such as Noto Sans Thai.

A font outside Excel's standard set may have been replaced. Change to Yu Gothic, MS Mincho, Arial or similar, set the print area and page breaks in Excel, and upload again.

Yes. It is an xlsx file, and functions and pivot tables are already recalculated with the merged values.

Yes. Register a seal image for each user, then set "印影として埋め込む" (embed as seal) on cells such as the approver box. For users without an image, a date stamp (approval, date, time, name) is placed instead.

No. It stands in for the look of a stamp and is not an electronic signature that detects tampering.

PNG, JPEG or GIF, up to 1 MB per file and 1000×1000 pixels, with up to 200 per tenant. Use PNG if you need transparency.

Yes. When someone approves through kintone process management, the approver and the date and time are written to the boxes, and a seal is placed for each approval. Sequential approval of up to 10 people (10 steps) is supported.

No. The approver and the date and time are written only when the action button is pressed on the record detail screen. Updates through the API or other integrated services, and approvals on the mobile screen, are not recorded.

Not by default (it is overwritten when approved again). To clear it on return, turn on "差し戻しで記録を消す" (clear records on return) and save.

Yes. Every export is recorded in the "ファイルログ" (File Log) app that PRING creates automatically in your kintone. PRING's servers do not hold the master record; the server only calculates and returns the file's SHA-256.

There is a setting to embed a document ID and SHA-256 in the PDF, which you can check against the file log. It is not an electronic signature (a cryptographic signature). The value written in the PDF is the SHA-256 of the PDF before embedding; the value for the final file is in a separate field of the log.

Scheduled output is not recorded when it is generated. The file attached to the record is recorded when someone opens that record on a screen where the plugin is active.

Yes. In "添付ファイルとログを照合" (Match attachments with the log) on the "監査ログ" (Audit log) tab, you can "ログに追加" (add to log) rows that did not match, one by one or together. They are kept as records registered later (operation "照合で追加", added by matching), with the date and time added, the operator and a reason. The original export time is not used.

It supports the storage, recording and search requirements that a system provides. Documents and records are kept in your own kintone, and exports, attachments, updates and deletions are recorded automatically in the File Log app with SHA-256, so tampering can be checked. You can search by transaction date, amount and business partner (including date and amount ranges and combinations of several conditions), files are stored as unencrypted PDF and xlsx, and case numbers and document numbers let you trace the books and the documents.

The business processing rules (your company's internal operating rules) are something you prepare yourself, and they are outside PRING's scope. What PRING provides is the storage, recording and search functions that a system provides.

Yes. AI (your own Gemini key) reads the items on quotes, delivery notes and invoices and suggests values. The user always corrects them on a confirmation screen before saving, so nothing is written to kintone on its own.

No. They are passed to the AI only during reading. The original goes to an attachment field in your kintone and the result is saved to the record.

Yes. Link the apps for each stage with LOOKUP, and a case summary app can list the documents and export a PDF of the full supporting set. PRING's servers do not store the PDF; you keep it.

No. PRING's servers do not store the documents themselves; exported documents and your kintone data stay with you. Template registrations are stored separately for each customer.

In Japan (Tokyo region).

No. Templates, seals and fonts are stored separately for each customer and cannot be retrieved with another customer's ID.

To suggest template mappings, what is sent is the cell positions and headings and the kintone field names and types. Record values are not sent. The API key is your own, and Google bills you for usage.

Sign in to Google AI Studio (aistudio.google.com) and issue one with "Get API key". Keys are managed per Google account.

No. Registered fonts are used only to generate that customer's documents and are not provided to third parties.

Monthly prices (excl. tax) are Lite ¥8,000 (20,000 pages per month included), Standard ¥15,000 (50,000 pages) and Pro ¥30,000 (100,000 pages). The initial cost is ¥0 on every plan.

No. The price does not depend on the number of users; it is a monthly fee per kintone domain.

Each plan includes a number of pages per month. Beyond that, ¥5,000 is added automatically for every 10,000 pages, and export keeps working up to 5 blocks per month.

PDFs are counted by page count. Excel is counted by an estimate of printed pages (calculated from the print area, paper and scale). Counting is per calendar month in Japan time. Scheduled output and files attached to email are counted the same way.

New exports stop for the rest of that month and work again the next month. Moving to a higher plan increases the included pages.

Email sending is available on Standard and above. Scheduled output includes 5 schedules on Standard and 10 on Pro; on Lite you can add blocks of 5 for ¥1,000 per month (excl. tax).

No. You can use it for 7 days without registering a credit card. When the period ends, export stops and nothing is charged automatically. To continue, sign up for a plan.

Yes. You can try every feature free for 7 days. The period counts from sign-up, and the trial is available once per kintone domain.

If you contract with us directly, you pay by credit card and can choose monthly or annual billing. Annual billing is 10% off 12 months' fees, for example Lite ¥86,400 per year, Standard ¥162,000 per year and Pro ¥324,000 per year (excl. tax). Invoice payment (bank transfer) is available only for contracts through a partner. Pages beyond the included amount are billed automatically as they occur.

Yes. Billing is monthly, and you can cancel at any time up to the day before the next renewal date. You can keep using it until the end of that billing period. As a rule, we do not refund for cancellation partway through a period.

Your Excel templates, exported documents and kintone data stay with you. PRING's servers do not store the documents themselves.

Yes. The help describes a setup with one app per document type, linking the upstream number with LOOKUP. You can export documents from the button in each app.

Yes. Using "業務アプリセットを作成" (Create business app set) on the "書類のつながり" (Document links) tab of the settings screen, you can create a purchasing set (8 apps), expense set (4) or sales set (7) with one button. Approval flows, input fields in business order, icons and document layouts are prepared for you.

In each app, open the plugin settings screen and save once. Until then, the PRING button does not appear.

No. Users enter the document number. The upstream number is carried over to the downstream app with LOOKUP.

Weekdays (Monday to Friday), 10:00 to 17:00 Japan time. Support is available in Japanese, English and Thai.

Please use the contact form. If an error appeared, include the "問い合わせ番号" (inquiry number) shown on the screen, which makes it easier to find the cause.

It is a 26-character alphanumeric number attached to every export. Copy it with "コピー" (Copy) and give it to your administrator, or paste it into the contact form. We can then look up the cause in the server-side records.

For customers in Thailand, Fujifilm Business Innovation (Thailand) handles sales and support in Thai.

The plugin's connection settings have no API token, or the token is wrong. Ask your kintone administrator to fix the connection settings.

There are too many records, or the service is temporarily busy. Wait a little and try again. For batch export, split the records into smaller groups.

Clear the browser cache, reload, and sign in to kintone again. If it still does not work, contact your administrator.

This is a problem with the template's mapping. Tell your administrator the template name and the box in question. The administrator can fix it in "3. セルの対応付け" (Cell mapping) on the settings screen.

Yes. We are recruiting sales partners in ASEAN and Japan, such as kintone SIers and IT service companies. You can apply even if you are not an official Cybozu partner. The terms and partner FAQ are on the partners page.